Shipping and Return Policy
At Vaal Enterprise Liquidation Pallets PLC, we strive to ensure a hassle-free shipping and return experience. Below is our updated policy, applicable for customers in South Korea, United Arab Emirates, United Kingdom, Africa, Canada, and United States.

In-Store Purchase Return Instructions

Items purchased in-store may be returned to our location within 30 days of purchase. To ensure a smooth return process, please:

1. Bring the item(s) in their original condition.
2. Present the original receipt and/or the credit card used for the purchase.

Online Return Instructions

If you are unable to return your purchase in-store, you can return items via shipping. Follow these guidelines:

Return Guidelines

1. Shipping Methods: Items may be returned via USPS, FedEx, GTL, or UPS. Retain your tracking number for proof of shipment.
2. Customer Support: If the return is due to a defective product or an error on our part, please contact our Customer Service Team for assistance.
3. Inspection Requirement: All returned packages must be inspected before processing refunds or exchanges.
4. Processing Time: Allow up to 5 business days for refunds or exchanges after inspection.
5. Condition: Merchandise must be in its original condition and, if possible, in the factory packaging.
6. Warranty Items: For items under warranty, special handling may be required. Contact us for instructions.
7. Refund Application: Refunds will be issued to the original payment method used during the transaction.

Gift Returns

For gift items, you can choose between:

1. A refund to the original payment method.
2. A gift card issued to the gift recipient.

Return Address

All returns must be shipped to the following address:

Vaal Enterprise Liquidation Pallets PLC
E-commerce Returns
9255 Langley Rd Bakersfield, California, United States

Frequently Asked Questions

1. How long do I have to return or exchange a product?
You have 30 days from the date of purchase or the online invoice date to return or exchange an item.

2. Are there any restrictions on returns or exchanges?

• Shipping costs are non-refundable.
• Sales tax will be refunded to the original payment method.
• Certain items, including swimwear, undergarments, clearance items, and special orders, are not eligible for returns or exchanges.

3. What if the product I received is damaged or defective?
We can offer either a replacement or a refund for damaged or defective items. Please contact our Customer Service Team for assistance.

4. After I’ve shipped my product, when will the funds return to my credit/debit card?

• Once your return is received, allow 2-3 business days for processing.
• Refunds will take an additional 3-5 business days to appear on your end.

Refund Options

Refunds will be credited to the original form of payment. If the original payment method is unavailable, we will issue store credit.

Please read carefully before placing your order.
Once an order has been placed on our website, it is treated as a legally binding purchase agreement between the customer and Vaal Enterprise Liquidation Pallets PLC.

We have recently experienced multiple cases where clients place orders and later attempt to cancel, claiming they have “changed their mind.” Such actions disrupt operations, reserve stock unnecessarily, and may constitute fraudulent intent if done repeatedly or without valid cause.

Under Title 18, U.S. Code § 1343 (Fraud by wire, radio, or television), it is a federal offense to knowingly engage in deceptive actions that cause financial or logistical harm to a business via electronic communication. Submitting an online order with no intention of completing payment or deliberately backing out after confirmation may fall under this statute and can lead to civil liability and potential criminal penalties, including fines and prosecution.

✅ By placing an order, you agree that:

• You are fully committed to the purchase.

• Cancellations after order confirmation are not permitted unless authorized in writing by management.

• Failure to complete payment within the stated time frame may result in blacklisting from future purchases, reporting to fraud prevention databases, and legal action if deemed necessary.

Our company reserves the right to pursue all remedies available under applicable U.S. laws for any fraudulent or bad-faith orders.

eliquidationpallets.com. Thank you for choosing Vaal Enterprise Liquidation Pallets PLC!