Shipping and Return Policy
At Vaal Enterprise Liquidation Pallets PLC, we strive to ensure a hassle-free shipping and return experience. Below is our updated policy, applicable for customers in South Korea, United Arab Emirates, United Kingdom, Canada, and United States.

In-Store Purchase Return Instructions

Items purchased in-store may be returned to any of our locations within 30 days of purchase. To ensure a smooth return process, please:

1. Bring the item(s) in their original condition.
2. Present the original receipt and/or the credit card used for the purchase.

Online Return Instructions

If you are unable to return your purchase in-store, you can return items via shipping. Follow these guidelines:

Return Guidelines

1. Shipping Methods: Items may be returned via USPS, FedEx, GTL, or UPS. Retain your tracking number for proof of shipment.
2. Customer Support: If the return is due to a defective product or an error on our part, please contact our Customer Service Team for assistance.
3. Inspection Requirement: All returned packages must be inspected before processing refunds or exchanges.
4. Processing Time: Allow up to 5 business days for refunds or exchanges after inspection.
5. Condition: Merchandise must be in its original condition and, if possible, in the factory packaging.
6. Warranty Items: For items under warranty, special handling may be required. Contact us for instructions.
7. Refund Application: Refunds will be issued to the original payment method used during the transaction.

Gift Returns

For gift items, you can choose between:

1. A refund to the original payment method.
2. A gift card issued to the gift recipient.

Return Address

All returns must be shipped to the following address:

Vaal Enterprise Liquidation Pallets PLC
E-commerce Returns
4327 Easton Drive,
Bakersfield, California, USA

Frequently Asked Questions

1. How long do I have to return or exchange a product?
You have 30 days from the date of purchase or the online invoice date to return or exchange an item.

2. Are there any restrictions on returns or exchanges?

• Shipping costs are non-refundable.
• Sales tax will be refunded to the original payment method.
• Certain items, including swimwear, undergarments, clearance items, and special orders, are not eligible for returns or exchanges.

3. What if the product I received is damaged or defective?
We can offer either a replacement or a refund for damaged or defective items. Please contact our Customer Service Team for assistance.

4. After I’ve shipped my product, when will the funds return to my credit/debit card?

• Once your return is received, allow 2-3 business days for processing.
• Refunds will take an additional 3-5 business days to appear on your credit or debit card.

Refund Options

Refunds will be credited to the original form of payment. If the original payment method is unavailable, we will issue store credit.

For further assistance, please contact us at support@vaalenterpriseliquidationpallets.com. Thank you for choosing Vaal Enterprise Liquidation Pallets PLC!